TERMS OF SERVICE
GENERAL INFORMATION
These general terms and conditions govern access to and use of the website smart-modules.com, owned by Pol Adrià Rué Palau, located at C/Llibertat 27, 2-3, Lleida (Spain), with NIF 47696679R, hereinafter referred to as “Smart Modules”. By accessing this website or purchasing any of our products, you expressly accept these Terms of Service. If you do not agree with any part, you should refrain from using our services. Smart Modules reserves the right to modify these Terms at any time. Changes will be published on this page and will be deemed accepted by continued use of the website or services.
KEY TERMS SUMMARY
- License valid for 1 PrestaShop installation (1 test environment allowed).
- Immediate delivery. No refunds unless the module fails and cannot be fixed.
- 1 year of free support and updates included.
- Optional renewal of support for approx. 50% of the original module price.
- Accepting these terms is required before completing the purchase.
1. Site Access and General Conditions
Use of this website implies full and unconditional acceptance of all provisions included in these Terms of Service. You must use the site lawfully and responsibly.
2. Digital Products and License of Use
Smart Modules modules are digital products delivered electronically after payment confirmation. Each purchase includes a license for one PrestaShop installation. Additional use in a development or staging environment is allowed. If the original installation was for testing, the later switch to a live domain does not count as additional use. Unauthorized use, multiple installations, or redistribution without consent will result in immediate suspension of support and updates, account deactivation, and possible legal action.
3. Refund Policy
Due to the digital nature of the products, no refunds or returns are accepted except in the following cases:
- The module does not work correctly within the officially supported PrestaShop versions (as listed on the product page).
- Smart Modules support is unable to resolve the issue after appropriate review.
To assess the problem, the customer must provide temporary access to the Back Office and, if needed, FTP. Without access, the refund request cannot be validated. The maximum timeframe to request a refund is 60 days from the purchase date. Requests involving unsupported versions (e.g., 1.4, 1.5, ThirtyBees), or conflicts with third-party themes, overrides or modules will not be considered.
4. Updates and Support
Each module includes:
- 1 year of free technical support.
- 1 year of updates at no cost.
After this period, customers may renew support and updates via a dedicated renewal product available in their account. The renewal cost is approximately 50% of the original module price.
5. Support Limitations
Smart Modules does not guarantee compatibility with:
- Non-official or heavily customized themes.
- Third-party modules that modify core features.
- Installations with custom overrides.
In case of a conflict with another module, we will evaluate the situation individually. If viable, a module customization may be offered. This service may be free or paid depending on complexity and will be quoted in advance. No customization will begin without express approval.
6. Delivery, Download, and Availability
Modules are available for download immediately after purchase in “My Account > Licenses and Downloads”. If any technical issue prevents download, contact support for an alternative method. If support has expired, the customer will still be able to download the latest version available at the expiration date, but not any newer versions unless support is renewed.
7. Invoicing
Invoices are generated automatically once the order is complete and can be downloaded from the customer's account. Customers with a valid intra-community VAT number (outside Spain) are exempt from VAT.
8. Customer Responsibilities
Before installing a module, the customer is responsible for:
- Performing a full backup of their store.
- Ensuring that their PrestaShop version is compatible.
Smart Modules is not liable for issues resulting from installations without backup or data loss caused by improper installation.
9. Privacy and Personal Data
Smart Modules complies with the General Data Protection Regulation (GDPR). Our Privacy Policy is available at: https://smart-modules.com/es/content/2-politica-de-privacidad All data is handled with strict confidentiality. Some external services (e.g., WhatsApp, email, support panel) may store information necessary for service delivery.
10. Jurisdiction and Applicable Law
These terms are governed by Spanish law. Both parties submit to the courts of Lleida (Spain), expressly waiving any other jurisdiction.
11. Contact
For any questions about these Terms of Service, you may contact us at: pol@smart-modules.com